Click or tap on the ‘A‘ to increase or decrease text size:
If you’d like to get in touch with us, you can email us at: info@clasps.org.uk or call our main office on: 01294 602711
Our office is not always open (usually Mon-Fri), but please leave a message if you require a specific service or need some advice and we will call you back as soon as we can.
Alternatively, please fill in the contact form below and we will get back to you as soon as possible, thank you.
This privacy policy describes what information we, CLASP, hold about our service users, why we hold it, how we hold it and how long we will hold it for. It also explains how you can find out what information we hold about you and who to tell if you wish us to stop holding it.
Our contact details Address: CLASP,10 Alexander Place, Stevenston, North Ayrshire, KA20 3AE
Tel. 01294 602711
Email: info@clasps.org.uk
Website: www.clasps.org.uk
The type of personal information we collect:
The following list gives examples of the data CLASP holds for members and service users. This list may vary from person to person:
• Personal contact information
• Emergency Contact details
• Sensitive personal ie Date of Birth
• Pictures and video recordings
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons: so that we can provide you with services, let you know about upcoming activities and any service changes, and so you can tell us what you think about our services, and other services you may use.
We also receive personal information indirectly, from the following sources in the following scenarios:
Organisations providing health and social services who may refer you to us for services.
We use the information that you have given us in order to provide you with services, either face to face, by telephone or by video call, keep you informed by letter and email, and to comply with the law e.g. to keep you safe. We may also use this information to improve our services.
We may share this information in an anonymised form with our Funders for monitoring how our services are used and how effective they are, and for passing on your concerns or praise.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at info@clasps.org.uk, or by writing to us at the address above
(b) We have a legal obligation (e.g. health & safety or safeguarding).
(c) We have a legitimate interest – to provide a service to you.
How we store your personal information:
Your information is securely stored digitally and in locked filing cabinets where paper copies are needed. Once information is input digitally, paper copies will be securely destroyed.
We will remove your details from our system within 2 working days of you notifying us that you no longer wish to use our services. If you do not inform us, we will remove your information at the termination of the Project.
Photos and videos will only be used with appropriate consent. Images will be stored securely on the cloud – using our secure server.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@clasps.org.uk, or write to the above address if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@clasps.org.uk, or write to the above address. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk