Administration & Support Volunteer:

• Answering the telephone, taking messages, transferring calls.
• Opening and recording mail and passing on to appropriate staff.
• Stamping and recording outgoing mail.
• Making appointments for surgeries.
• Dealing with general phone, office and email enquiries.
• Replenishing general leaflets.
• Help with clerical tasks, dealing with simple enquiries and referring onto appropriate workers where necessary.

• Good telephone manner.
• Good listening and recording skills.
• Clear speaking voice.
• An ability to remain calm under pressure.
• An understanding of confidentiality.
• Basic office skills.

• Induction.
• Support sessions.
• Volunteer group sessions.
• Travel expenses.

• Volunteers are covered by the project's insurance, health & safety and volunteers policy.
• The project is actively committed to equal opportunities and expects volunteers and paid staff to adhere to and implement the equal opportunities policy throughout their work.

• Working with a friendly group of staff.
• Feeling good.
• Making new friends.
• A reference.
• Develop new skills.